Pep boys customer satisfaction survey

With the number of companies that are selling the same sort of products or services increasing, the competition between such companies is also increasing day by day. All that a company wishes to do today stand out from the rest. Customer satisfaction is the most important factor that decides if company will succeed or not. Only to customers can describe what else who they want in the store in the best way.

Pep boys customer satisfaction survey is an attempt by the Pep boys company to know what are the downfalls and then worked upon the same to provide the customers with only the best. This sort of technology that were equipped with today, it only takes around 2 minutes to fill up any survey. A little bit of your time can go a long way in helping the company provide you with better products and services the next time you visit their Store. All you need is an electronic device that can get connected to internet to fill up the survey.

About Pep Boys

Pep boys is the United States based automative retail store. It has been in existence since the last hundred years and so is extremely popular among almost all generations in the United States. Its founding stone was laid in the year 1921. The first store was opened up in Philadelphia. Manny, Moe and Jack, the commercial mascots of the Pep boys have made them popular in the United States.  Pep boys office anything and everything related to automobile parts.

Before the survey

  • Since it is a digital survey, one must have access to a phone or a laptop with internet access to be able to fill the survey.
  • This survey is only available in English and Spanish. So, one must know how to speak either English or Spanish in order to fil this survey
  • You must have the receipt of your last payment to the Pep Boys containing an invitation for the survey.
  • One must be 18 years or older of age.

Steps to take the survey

  1. Go to Pep Boys’ official survey website.
  2. Choose the language that you prefer.
  3. Two options will appear on screen- service repair and product purchase feedback. Select the one about which you wish to provide the feedback.
  4. If you wish to enter the sweepstakes, then enter all the information that is asked.
  5. Click on begin the survey.
  6. A series of simple questions will now appear on your screen regarding experience.
  7. Take your time and answer all the questions honestly.
  8. Write additional feedback in the text box provided on the screen.
  9. You have now completed the survey.

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